Privacy Policy
Effective: April 2025
The Los Angeles County Affordable Housing Solutions Agency (LACAHSA) is committed to protecting the privacy of all visitors to our website and ensuring that any personal information collected is handled with the utmost care, in accordance with applicable laws and public service principles.
1. Purpose
This Privacy Policy outlines how LACAHSA collects, uses, protects, and discloses information gathered through our official website, https://lacahsa.gov. As a public agency serving the residents of Los Angeles County, we value your trust and are committed to transparent and responsible data practices.
2. Use of Collected Information
Information You Voluntarily Provide:
- Name, email address, phone number, or other contact details when submitting a form, registering for an event, subscribing to updates, or providing feedback.
- Information shared during surveys, public listening sessions, or outreach programs.
Information Automatically Collected:
- Internet Protocol (IP) address
- Browser type and version
- Pages visited and time spent
- Device type and operating system
- Referring website
This data is collected to help us better understand website usage and improve the user experience.
3. Information We Collect
LACAHSA may use the collected information for the following purposes:
- To respond to inquiries or provide requested information.
- To notify you of public meetings, new programs, or policy updates.
- To support community engagement, public feedback processes, and housing-related programs.
- To analyze website performance and improve accessibility and usability.
- To ensure compliance with state and local laws.
We do not sell personal information to third parties.
4. Use of Cookies and Tracking Technologies
Our website may use “cookies” to enhance user experience. These small files help remember preferences and optimize site functionality. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.
5. Information Sharing and Disclosure
LACAHSA may share limited information with:
- Authorized staff, consultants, or public partners working on agency programs or initiatives.
- Technology providers supporting website performance, analytics, or communication tools, under strict confidentiality agreements.
- Legal or public agencies when required to comply with applicable laws, subpoenas, or court orders.
6. Security Practices
We maintain administrative, technical, and physical safeguards to protect personal data against unauthorized access, use, or disclosure. However, no website can be guaranteed 100% secure. Users share information at their own risk.
7. Public Records and California Law
Please be aware that as a public agency, communications made through this site may be subject to public disclosure under the California Public Records Act (CPRA). We do not guarantee the confidentiality of communications submitted through our website unless otherwise required by law.
8. Links to External Websites
Our website may contain links to websites operated by other public agencies, nonprofit organizations, or partners. LACAHSA is not responsible for the content or privacy practices of external sites. We encourage users to review the privacy policies of those sites.
9. Children's Privacy
Our website and services are not directed toward children under 13. We do not knowingly collect personal information from children. If it is discovered that information was inadvertently collected from a minor without parental consent, we will take steps to remove the data promptly.
10. Policy Updates
This Privacy Policy may be updated to reflect changes in laws, technology, or LACAHSA operations. Updates will be posted on this page with the effective date. We encourage you to review this page periodically.
11. Contact Us
For questions or concerns regarding this Privacy Policy or your personal information, please contact us:
LACAHSA – Los Angeles County Affordable Housing Solutions Agency
Kenneth Hahn Hall of Administration
500 West Temple Street
Room B50-b
Los Angeles, CA 90012
Phone: (213) 974-1431
Email: info@lacahsa.gov